Complaint And Grievance Resolution Policy

COMPLAINT AND GRIEVANCE RESOLUTION POLICY

At NAB College, we are committed to addressing all complaints and grievances in a fair, transparent, and timely manner. All concerns are handled in accordance with established protocols by our authorized administrative team.

To ensure prompt and accurate resolution, the following information must be included when submitting a complaint:

• Full Name (First and Last) for identification
• Registered Email Address
• Phone Number
• Detailed Reason for the Complaint
• Preferred or Expected Resolution

Submission Guidelines:

• Complaints must be submitted via email to support@purple-jay-381179.hostingersite.com within 30 days of the incident.
• All communication, including updates and final decisions, will be conducted exclusively through email.
• Complaint submissions and the resolution process will be handled with strict confidentiality.
• No fees are required to file a complaint.